Style of management has changes over time and new technology has dramatically affected how we communicate and interact with employees. Transactions are completed at hyper-speed and certain principles of management are worth reviewing to ensure they optimize business operations.
Here are a few ideas that may have merit for your consideration.
1. Listen: strong relationships with employees, suppliers and customers are needed for success. Customers are particularly important and rather than creating spreadsheets to analyze customer effectiveness develop questions to ask customers and then listen to how they describe what they really need.
2. Think/Plan long term: short term thinking is an affliction. Strong relationships are built over time and create more long-term value. Today’s actions can affect long term relations with customers so think about the benefit of customer retention.
3. Structure: formal organization structures with top down authority with information flowing up through channels from the bottom are “passé”. Today with a tap on a smartphone anyone can and does communicate instantly. Collaboration and shared communications are becoming the norm without a formal hierarchy.
4. Share. Employees want to share so spend less on monetary incentives and share ideas, technology or data in order to inspire more sharing and perhaps faster innovation.
These are a few thoughts to consider on your management style. I hope they help.
Gerry@polarisgroupmc.com
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