No matter the size of your business or the industry in which you work, you never know when a crisis could rear its ugly head. From financial issues to disgruntled employees, you should be prepared for anything that comes your way.
Here are a few tips to consider for your business.
1. Create a mission statement. This will make it much easier to act in a responsible and ethical manner, no matter what type of situation arises.
2. Know your core values. Establishing a set of core values early in your company’s existence is of utmost importance. Not only can this save you in the event of a crisis, but it will help employees better understand what you expect of them.
3. Collaborate with others. While there is nothing more important than forming a strong bond with your employees and clients, don’t overlook others with whom you should forge a relationship. This includes the local police department, community centers, and educational institutions among others.
4. Know your audience. Who are you going to notify in the event of a crisis? Since this depends on the type of crisis, you need to spend time pinpointing your audience for any situation that could arise.
5. Create a crisis management team with a mandate to trouble shoot, identify potential problems and empower them to recommend and enact changes to protect the business.
6. Don’t panic in a crisis situation. As the leader employees want strength. Keeping a cool head may facilitate focussing on the issues and getting a solution right.
No matter what has happened in the past, you never know what the future holds. At some point, you are likely to face a crisis. How and when you deal with this will determine what direction your company takes. I hope these suggestions help.